Post Tagged with: "Organizational culture"

 
  • Company Culture

    Company Culture When starting a new venture give careful thought to how you interact with those around, particularly those on your team: You may be setting a culture without knowing it.  

     
  •  
  • Frances Frei & Anne Morriss: Uncommon Service

    “Award-winning Harvard Business School professor Frances Frei and global thought leader Anne Morriss, both of whom specialize in building outstanding service companies, reading from their new book Uncommon Service: How to Win by Putting Customers at the Core of Your Business. Most companies treat service as a low-priority business operation, keeping it out of the spotlight until a customer complains. Then service gets to make a brief appearance – for as long as it takes to calm the customer down and fix whatever foul-up jeopardized the relationship. In Uncommon Service, Frances Frei and Anne Morriss show how, in a volatile economy where the old rules of strategic advantage no longer hold true, service must become a competitive weapon, not a damage-control function. That means weaving service tightly into every core decision your company makes. The authors reveal a transformed view of service, presenting an operating model built on tough choices organizations must make: • How do customers define “excellence” in your offering? Is it convenience? Friendliness? Flexible choices? Price?   • How will you get paid for that excellence? Will you charge customers more? Get them to handle more service tasks themselves?   • How will you empower your employees to deliver excellence? What will your recruiting, selection, training, and job design practices look like? What about your organizational culture?   • How will you get your customers to behave? For example, what do you need to do to get them to treat your employees with respect? Do you need to make it easier for them to use new technology? Practical and engaging, Uncommon Service makes a powerful case for a new and systematic approach to service as a means of boosting productivity, profitability, and competitive advantage.    

     
  •  
 
 
 

2016 FAMILY OFFICE OF THE YEAR

Lugen Family Office was recognized as the Family Office of The Year in 2016 in Canada by Wealth and Finance International Magazine

Read Our Article on pp 16-17

 

Enzo Calamo Is A Gold Award Curator

Scoop.it describes Enzo Calamo "as a rock star of content curation."

Lugen Family Office is the Most Trusted Online Curator on Legacy Planning, Wealth Management, Financial Literacy, Family Business, Philanthropy, Technology Trends, Healthy Living, and the UHNW.

ALL POSTS ARE CURATED BY ACTUAL EXPERTS!

Check out our 11 Gold Award UHNW Newswires.

Check out over 67,000 Complimentary Posts from Enzo Calamo

 

Latest News

 

Get Your FREE GIFT – the BestSelling Amazon e-Book on Infinite Returns

Enzo Calamo is the Best Selling co-author of "How To Create Infinite Returns In Real Estate Using The Secret Asset: How To Recover All Business and Personal Expenses Using The Secret Asset" This is a must read for every affluent investor.

GET YOUR FREE E-COPY HERE OF THE AMAZON #1 BESTSELLER

 

Center for Family Conversations

The Center for Family Conversations (CFC) is a resource center that provides the integral tools and ideas in helping families establish a 100-year-plus Family Legacy Plan.

To learn more, click here....

 

LFO Website Statistics

  • 1,635
  • 29,837
  • 187,567
  • 466,461
  • 5,243,448
  • 17,925,420
  • 22,819
 

Alexa Rank

 
 
 
Translate »