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Richard Branson Reveals His Customer Service Secrets

Richard Branson Reveals His Customer Service Secrets

Forbes.com contributor and communications coach, Carmine Gallo, learned 7 valuable customer service lessons in a day with Richard Branson and the Virgin America team.

Sell Your Ideas the Steve Jobs Way

Sell Your Ideas the Steve Jobs Way

In his talk, Carmine Gallo demonstrates how extraordinary leaders such as Steve Jobs, Bill Gates, and others communicate the vision and the value behind their service, product, or brand.

Gallo addressed the Stanford GSB as part of the Mastery in Communication Initiative’s Expert Speaker Series. Gallo is author of “The Presentation Secrets of Steve Jobs” .

Former Apple CEO Steve Jobs’s wildly popular presentations have set a new global gold standard—and now this step-by-step guide shows you exactly how to use his crowd-pleasing techniques in your own presentations.

The Presentation Secrets of Steve Jobs is as close as you’ll ever get to having the master presenter himself speak directly in your ear. Communications expert Carmine Gallo has studied and analyzed the very best of Jobs’s performances, offering point-by-point examples, tried-and-true techniques, and proven presentation secrets that work every time.

With this revolutionary approach, you’ll be surprised at how easy it is to sell your ideas, share your enthusiasm, and wow your audience the Steve Jobs way.

“No other leader captures an audience like Steve Jobs does and, like no other book, The Presentation Secrets of Steve Jobs captures the formula Steve uses to enthrall audiences.” Rob Enderle, The Enderle Group

“Now you can learn from the best there is—both Jobs and Gallo. No matter whether you are a novice presenter or a professional speaker like me, you will read and reread this book with the same enthusiasm that people bring to their iPods.”  David Meerman Scott, bestselling author of The New Rules of Marketing & PR and World Wide Rave

Larry Smith: Why you will fail to have a great career

In this funny and blunt talk, Larry Smith pulls no punches when he calls out the absurd excuses people invent when they fail to pursue their passions.

 

A professor of economics at the University of Waterloo in Canada, Larry Smith coaches his students to find the careers that they will truly love.

 

Why you should listen to him:

 

Larry Smith is a professor of economics at University of Waterloo. A well-known storyteller and advocate for youth leadership, he has also mentored many of his students on start-up business management and career development. The most notable start-up he advised in its infancy is Research in Motion (RIM), maker of the BlackBerry.

 

“What you see in the TEDTalk is essentially thirty years of Smith’s frustrations reaching a boiling point,” wrote Carmine Gallo in Forbes. “’Wasted talent is a waste I cannot stand,’ Smith told me.”