Leadership with Two Hands: Amornrat Kantaphon
We often have an idea that people who have leadership qualities and abilities must be people who do something of great magnitude or wield a lot of power. In fact, anyone can be a leader. By starting with their own hands, a person can create thousands of incredible things in the world. In Thailand, there is a man who used his own two hands to do a very simple thing-something that he believed in and loved doing.
Joseph Michelli – Speaks on Customer Service and Leadership
Joseph A. Michelli, Ph.D., is an internationally sought-after speaker, author, and organizational consultant who transfers his knowledge of exceptional business practices in ways that develop joyful and productive workplaces with a focus on the total customer experience. His insights encourage leaders and frontline workers to grow and invest passionately in all aspects of their lives. He is the author of The Zappos Experience: 5 Principles to Inspire, Engage, and WOW, and Prescription for Excellence: Leadership Lessons for Creating a World-Class Customer Experience.
8 steps to leadership excellence: Kanishka Sinha
Mr. Sinha passed out from ISB in 2003 and has worked in companies like Arthur Anderson and HUL before founding Stillwater consulting. Stillwater Consulting is a corporate training firm that specializes in leadership development and organizational effectiveness.